Delivery & Shipping

Update to our US Shipment Lead Time

Due to the current situation related to US tariff announcements, US Customs has informed us of significant delays they are experiencing. As a result, US Customs is restricting all shipments to the US that exceed a retail value of $2,500. To address this issue, we will send all orders exceeding $2,500 placed on our US website directly to our Los Angeles shop before shipping them to you.

Until further notice, please allow up to 14 working days to receive your order.

We are doing everything possible to reduce this lead time, and we hope for a resolution soon. We apologize for any inconvenience this may cause.

If you have any questions or need your jewellery for a special occasion sooner, please don't hesitate to reach out. We are happy to work with you to accommodate your needs.

Tariff Announcement

At present, we are actively monitoring the U.S. tariff situation. As of now, there are no changes to our pricing. Should there be any need to adjust our pricing in response to future developments, we will communicate those changes with you in advance.

Please note that while we have not made any pricing adjustments, import duties and customs taxes for shipments to the U.S. are handled by a third-party provider. As such, we cannot guarantee the exact charges you may incur upon delivery.

We appreciate your understanding and continued support and please get in touch if you have any questions.

General Delivery Information

We use DHL Express and Royal Mail as our official carriers.

Please allow up to 7 working days for deliveries. We are unable to deliver on Bank Holidays.

Please note all items must be signed for and delivery times are to be taken as guides only.

All orders come packed in Pippa Small pouches/boxes, free of charge.

Delivery times do not include pre-orders. For pre-orders, please allow 8 to 12 weeks for the piece to be completed.

For international orders, the displayed product costs and delivery fees do not include taxes and duties which may be applied by customs or postal authorities in the country of delivery.

You may be charged import duties and taxes by your local customs authority when your parcel is received in your country. Duty rates vary depending on the value of the goods, what they are made of and where they are made. Importantly, all countries have different rules regarding this so we are unable to tell you exactly what duties you may be required to pay as this is determined on import by local customs officials. You will not always be required to pay duties or import tax, but it is important that you make yourself aware of the duties that apply in your country in case you are charged to avoid any surprises. 

Pippa Small is not responsible for any delays caused by customs clearance during the delivery process.

International Deliveries  

Europe: Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Holland, Hungary, Iceland, Ireland, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mayotte, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Réunion,  Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, Vatican City. 

Rest of the World: Australia, Canada, China, Hong Kong SAR, Japan, Kuwait, Mexico, New Zealand, Qatar, Singapore, South Korea, Taiwan, United Arab Emirates, United States, Qatar.